Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Based on the New York Times bestselling book Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, this captivating topic guides audiences through the steps to mastering crucial confrontations and harnessing the power of turning every disappointment or broken promise into an opportunity for enhancing accountability, improving performance, and ensuring execution.
After more than thirty years of research in two dozen industries involving over 25,000 individuals,Al Switzler has observed leaders struggle with accountability challenges that turn productive organizations into organizations mired with obstacles, sagging quality, and low morale. Al's observations confirm that leaders who fail to hold others accountable can expect poor results.
On the other hand, top-rated leaders step up to problems, solve them, and improve relationships - all in one healthy confrontation. Instead of backing away from the real issue, allowing problems to escalate, or charging in, the best individuals, teams, and organizations:
- Confront and manage gaps
- Permanently resolve broken promises and missed deadlines
- Transform violated rules and bad behaviors into productive accountability
- Strengthen relationships while solving problems
- Achieve higher levels of performance